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FTP : File Transfer / Uploading To Your Server Account
What is FTP
FTP is an abbreviation for File Transfer Protocol. It is a common protocol for the transfer of data files over a TCP/IP network.
Basic command line usage
How do I use FTP from a command line?

To begin a session using FTP: ftp <domain-name or IP>


You will then be prompted for a username and then a password.

Common commands


<directoryname>: change directory

<filename>: download a file from a remote computer to a local computer

<filename>: upload a file from a local computer to a remote computer

end session

Anonymous FTP

What is anonymous FTP?
Anonymous FTP is the ability to download files from your servers without having a login username and password. For security reasons, we only allow anonymous FTP to specific directories.

How do I allow someone to download files anonymously?
First, you must use the control panel tool to activate the Anonymous FTP feature under your virtual domain account.

After anonymous FTP is set up, the system will create a directory called /yourdomain-anonftp in your home directory. This directory will by default contain the following directories:


The only directory that is used is the /pub directory. This directory is where you should put files that you want to have users anonymously download. Your users can access this directory through an FTP client or via a browser by going to:


How does someone upload files anonymously?

If someone would like to upload files to you, they need to put them in the /incoming directory. If this directory is NOT automatically set up for you, you can fill out a support request to have us set this up for you with the proper permissions.

These are the permissions so they can upload to the upload directory chmod o-r incoming; chmod o+t incoming; chmod o+w incoming; chmod g+s incoming; chmod g-w incoming

Uploading Example

How do I upload files using WS_FTP


Once you receive your Web Hosting Packet that contains your IP address, username, and password, you are ready to start uploading files into your account. There are a number of FTP programs on the market that can be used to upload your files, including WS_FTP for the PC and Fetch for the Mac. When using any type of FTP program there are three essential things to keep in mind when connecting to your account.

  1. Your host name would be your IP address or domain name
  2. Your username is the username we provided in the Web Hosting Packet that we sent you.
  3. Your password is the password we provided in the Web Hosting Packet that we sent you.

Keep in mind no matter what FTP programs you may be using, the three above items are needed to connect to your account.

Below are screen shot examples of how WS_FTP would look if you were to use it.


This is what the initial login screen would look like.

WS_FTP Web Site | Fetch Web Site

Home Directory

Once you logon you will be in your home directory. There are many files and folders already sitting in your home directory. Each folder has its own purpose. Just ahead, we will explain what the responsibilities of each are.

This is what your home directory will look like once you logon.

SPECIAL NOTE: You should never delete or edit any files or folders that are throughout your home directory initially.

Explanation of each folder.

  • your_domain-anonftp - the folder is used for your anonymous users to download public files.
  • your_domain-logs - the folder contains all access logs of visitors to your site
  • your_domain-mail - the folder holds all POP mail accounts for your domain
  • your_domain-www - the folder stores all html files for your domain (same folder as the www folder)
  • www - the folder stores all html files for your domain (same folder as the domain-www folder)
  • your_domain-secure - the folder stores all secure html files (same folder as www folder and domain-www folder) this is an aliases folder that is secure when the right URL path is called correctly.

Note to Microsoft FrontPage Users
Customers with FrontPage extensions installed on their site should use only the FrontPage publishing feature to transfer files. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.

For some reason you cannot login please fill out the Support Request Form

blocking call canceled

I'm seeing this error in WS_FTP: Blocking call canceled

The "blocking call canceled" error is actually from within WS_FTP and your local computer. WS_FTP has this suggestion to resolve the problem:

Problem: You receive one or more "Blocking call canceled" messages and the file transfer is incomplete.

Solution: If you are using the Microsoft TCP/IP stack (which is part of the Windows 95 and NT operating systems), try setting the Maximum Transfer Unit (MTU) to 576.

Where to get an FTP program for Windows

Here is a good place to find a graphical FTP client programs for Microsoft Windows.
A large list of FTP programs:
Windows95/98 FTP programs

A good and free FTP client:

Also note that Netscape and Microsoft Internet Explorer 5+ have ftp upload and download capabilities, a feature shared by many other common browser types.

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