Can I pay with credit card or do I need to issue
Either is fine.
However if you pay by check you must pay either semiannual
or annual. If you are an Increment Reseller you
must pay by credit card in a monthly billing cycle.
you say annually, do you mean pay you all the money up
front, or pay monthly for one year?
You must pay the full year at once in
order to receive the yearly discount.
does it cost to transfer a domain name with you, and to
Atlanta Virtual from other domain providers?
There is no fee for transferring your
currently registered domain to Atlanta Virtual from another
outside domain provider. Domains provided through Atlanta
Virtual's Domain Center will be pre-configured to
include Atlanta Virtual's DNS nameserver information,
so no transfers will be necessary, if purchasing through
Atlanta Virtual. If you use another domain provider, please
check with your provider for specific details on fees
that may be incurred. Domains purchased through Atlanta
Virtual's Domain Center may be parked on our servers
you charge additional fees for using the MySQL database?
No. It is included in the
is a virtual domain?
A Virtual Domain means
having your own domain (http://www.your-name.com) without
having to install expensive server hardware and software.
With a Virtual Domain, you utilize our server's storage
space, however, you are still professionally represented
via your own personal Internet web address domain name
(www.yourname.com) and by your own personal e-mail address
domain name (email@example.com).
steps do I need to take to setup a virtual domain at Atlanta
Simply sign-up with us by filling out
order form or call toll free 1-888-250-5650 for the
We will then assist you in transferring an existing domain
or registering for a new domain to be placed on our servers.
is the time needed to make space on your server available?
Space will be made available the same
business day! Once an account is setup an activation notice
will be sent to you via e-mail including your user-ID,
password, and your IP address.
you offer dial-up Internet access?
No, you will need local
Internet access in order to maintain your website and
retrieve e-mail addressed to your site.
Atlanta Virtual support Macintosh systems?
Sure. You can use the Fetch
program to transfer files from your MAC to our system.
You can also use Secure Shell and the POP e-mail programs
like Eudora, Claris E-mail and Netscape Mail.
can I contact by phone or e-mail if further questions
The easiest way is to contact us or you toll free 1-888-250-5650.
your servers connected 24 hours a day, 7 days a week?
If not, when and why are they disconnected?
Yes. They are always connected
and always monitored.
web server do your servers run? (Apache, Netscape, or...?)
are your server types: NT? UNIX? Both? Other?
We use UNIX.
do Autoresponders do and are they included? How many?
An autoresponder is similar
to an alias, but it also will send an automatic reply
back to the sender. You can have an unlimited number of
Autoresponders for no additional cost.
programs can be used to access e-mail (pine, elm, Netscape
All POP clients can be
used-- any program which downloads the files from our
server onto your computer. You can use mail user agents
which run on our servers (such as pine), with a special
configuration. You cannot use IMAP programs.
I access my domain address with or without the "www"?
Yes, you will be able to
access the domain address with or without the "www" in
front of the domain name.
is an e-mail alias and is it unlimited?
An e-mail alias means if
you send mail to an address like firstname.lastname@example.org,
that address is aliased to whomever needs to receive it.
It can be one person or multiple people, however you need
it structured. It is unlimited--get as many as you need
for no extra charge!
you have a database system? Cold Fusion? mSQL? Other?
We use the industry standard
database, MySQL. You have the ability to use other databases
remotely through ODBC connections and importation.
you have FTP and FTP Anonymous access?
Yes, we provide both FTP
and FTP Anonymous access with all Atlanta Virtual hosting
you have a limit on the FTP transfer?
No. There is no limit.
You can update your pages an unlimited amount of times,
at any time you wish.
a shell account included?
Yes it is included. All
plans have it at no additional fee.
you use Netscape's SSL technology?
We use Apache-SSL which
is several times more secure than Netscape SSL.
I run two cron tasks to update pages daily?
your virtual servers able to work with old and text-mode
browsers such as Lynx, or will users with those browsers
not find our index.html when putting in only www.yourdomain.com
(in other words, are they truly virtual)?
They are truly virtual--you
get your very own IP address on the web server. They will
work with Lynx.
many client sites are put on a Atlanta Virtual web server?
Do you move sites to different servers if a given server
has a high load? Is this monitored?
We will move clients according
to demand on the system. We strive to keep the peak CPU
load below 10% on all machines.
would like to know if you support VRML 1.0 and 2.0 mime
types wrl and mus?
We support these. You can
set your own mime types with your .htaccess file.
each virtual server have its own log files included? We
already have our own custom web stats apps, so what we
really need is the raw log files and not just summaries.
Yes. You have your own
log files. You can access them through your personal web
based control panel.
you provide a CGI-BIN personal directory?
Yes, a CGI-BIN is provided
with each account. You have complete access to install
all your favorite scripts. We have several free scripts
is CGI access?
CGI scripts (Common Gateway
interface) are used to provide things like counters, form
responses, guest books, and many other things. Atlanta
Virtual gives you full CGI access for no extra charge!
You can write your own scripts, install someone else's,
or use one of our pre-installed CGI scripts.
languages are supported in CGI (e.g. Bourne, Shell, Perl,
Bourne, Shell, and Perl
are all supported and available. Atlanta Virtual does
not offer Java support at this time.
can I manage my e-mail users (add/remove/update). How
can I setup mail redirection for my users?
To add or delete POP boxes,
use Mail Manager http://yourdomain.com/menu
You redirect mail by editing the address, un-forwarding
to the POP box (which deletes it if that's the only reference
to it) and forwarding to whatever e-mail address you desire.
you charge additional fees for hosting a secure web site?
No. It is a free standard
feature with all Atlanta Virtual hosting plans.
you offer backward compatibility browser detection?
I set up forms for secure transmission?
Yes. There is no extra
cgi scripts are pre-installed?
pgpmail.pl, formmail.pl and count.cgi
Virtual offer SSI (server side includes)?
Sure, SSI is on all of our servers.
You just need to be sure that you call your files with
the .shtml extension.
version of Perl does Atlanta Virtual use?
Perl version 5.6
we set up password protected areas with htaccess?
Yes you can.
I promote my Atlanta Virtual hosted web site with bulk
Spamming is in violation
of our service agreement. There are legal and ethical
issues involved in mass mailing of unsolicited e-mail
Any user of our services who has sent a large number of
unsolicited e-mail will have their account closed within
24 hours. A pro-rata share of their current contract will
be refunded. We, at Atlanta Virtual, are committed to
maintaining integrity on the Internet.
you host foreign domains?
Yes we host all types of
domains foreign and domestic.
Virtual servers support IMAP?
Our servers are not configured
to be able to support IMAP. IMAP is possible, however, for
only the main username of the account. We cannot provide
any support other than turning on your access to IMAP. If
you would like this, please let us know where you connect
from and we will make an ftp connection to the server. We
have to open a port for the location/s that you can connect
to the server from.