are committed to professionalism!
AtlantaVirtual.com is not in the web hosting business
just to sell web hosting space at any cost. Our commitment
and experienced leadership extends beyond this to
helping our industry as a whole to maintain a high
quality environment, suitable for all users. We are
a professional organization and provide top quality
services to many leading online enterprise developers
and webmasters. Our Authorized User Policies below
are designed to establish a framework for general
As a high-quality
web hosting provider to thousands of customers, Atlanta
Virtual values its good reputation. Accordingly, it is
important to us that our customers use our services
the Internet in general, responsibly and courteously.
Most of our customers do so and seldom need to refer
these AUP's. Nonetheless, the following constitute examples
of unacceptable uses of Atlanta Virtual's services,
will result in suspension, or termination of the customerís
Affronts to Etiquette.
Unacceptable activities include spamming (sending unsolicited
advertising to those with which the customer has no existing
business relationship, posting off-topic advertising in
newsgroups); spoofing (using a return e-mail address which
is not the valid reply address of the sender or sending
an e-mail message which does not contain enough information
to enable the recipient to identify the party who is really
sending the message; passive spamming (promoting a web
site hosted by Atlanta Virtual by spamming from some other
source), trolling (posting controversial messages in newsgroups
to generate responses), mail-bombing (inundating a user
with e-mail without any serious intent to correspond),
generating a higher volume of outgoing mail than a normal
user (over 10% of available system resources), and subscribing
someone else to an electronic mailing list without that
person's permission. A message is considered unsolicited
if it is posted in violation of a newsgroup charter or
sent to a recipient who has not requested the message.
Making an e-mail address available to the public does
not constitute a request to receive messages. Distribution
of mass e-mailing programs is also prohibited. All recipients
on a mailing list must have personally subscribed. Mailing
lists may not be used to distribute unsolicited e-mail
Any customer repeatedly "mailbombed" or that attracts
such behavior will be asked to leave. If you are not sure
if your actions will be in violation, please ask first
Age. The client must be
18 years of age to obtain our service.
Abuse of the legal rights of others.
Examples of unacceptable activities in this regard include
posting private information about a person without their
consent, infringing intellectual property rights, defaming
a person or business, and knowingly making available code
which will have a deleterious effect on third party computers.
Atlanta Virtual supports free speech on the Internet,
and will not suspend or cancel a customerís account simply
because it disagrees with the views expressed by the customer.
Where there are allegations that a customerís on-line
activity has violated the legal rights of a third party,
Atlanta Virtual will not substitute itself for a court
of law in deciding tort claims raised by the third party.
Abuse of the law. Atlanta
Virtualís services may be used for lawful purposes only.
Illegality includes but is not limited to: drug dealing;
attempting without authorization to access a computer
system; pirating (distributing copyrighted material in
violation of copyright law, specifically MP3s, MPEG's,
ROMs, and ROM emulators); gambling; schemes to defraud;
trafficking in obscene material; sending a message or
having content that is obscene, lewd, lascivious, filthy,
or indecent with intent to annoy, abuse, threaten, or
harass another person; threatening bodily harm or damage
to individuals or groups; violating U.S. export restrictions;
stalking; or violating other state or federal law such
as the Electronic Communications Privacy Act, the Computer
Fraud and Abuse Act, or the Economic Espionage Act. Linking
to illegal material is also prohibited. Atlanta Virtual
reserves the right to check system files, e-mail, and
other data on our servers for illegal content and materials,
or for any other reasons deemed necessary.
and sex-related merchandising, or links to such material,
even if legal, is not an acceptable use of Atlanta Virtualís
Abuse of Atlanta Virtualís Server
Resources. Running programs in the background
on a Atlanta Virtualís server without Atlanta Virtualís
prior written authorization, or running chat rooms, Internet
Relay Chat, IRC bots, and the like are not acceptable
uses of Atlanta Virtualís servers. Further, any usage
of ten percent (10%) or more of our system resources is
an undue burden on our system and is unacceptable. If
your usage ever exceeds ten percent (10%) of system resources,
your account may be terminated immediately and without
prior notice. In addition any domain that exceeds ten
gigabytes of bandwidth traffic can be terminated
without prior notice. Atlanta Virtual can set an additional
domain name to be pointed to your site's IP address for
a one time $10 setup fee. Usage of scripts or other utilities
to direct pointed domain names to subdirectories is not
permitted and is grounds for termination of the account.
Transfer/Bandwidth Overage. Our hosting
packages are created with quota limits that are finite.
In order to keep pricing down, limits on monthly bandwidth
usage per account are pre-set, but we will allow overage
to accumulate during each month to insure continued
We expect each user to monitor their sites for unexpected
bandwidth demands and to make appropriate arrangements
with AtlantaVirtual.com to increase their plans to compensate
for monthly user demand on bandwidth. Please note that
excessive, uncompressed images and streaming audio/video
can adversely affect transfer usage on popular sites, and
these must be
closely monitored. However, we are flexible and will allow
for short overages to occur as growth is expected. These
will not be charged, but will be monitored closely and
user notification may occur. Yet, if account quota violations
become a trend on a specific account, or are excessive
in any given monthly cycle, we will charge an overage fee
of $5.00/GB used and temporary account suspension may occur
at our technical support department's discretion.
Atlanta Virtual reserves the right to report illegal activities
to any and all regulatory, administrative, and/or governmental
authorities for prosecution.
The following examples of unacceptable
behavior are non-exclusive, and are provided for guidance
purposes. If you are unsure if your actions will be a
violation of our policies please ask - Contact Us
Server broadcast messages or any message
sent on an intrusive basis to any directly or indirectly
attached network Attempt to circumvent any user authentication
or security of host, network, or account. Accessing data
not intended for user. Probing the security of any network.
Spawning dozens of processes. Port scans, ping floods,
packet spoofing, forging router information, Denial of
Service attacks, sniffers, flooding, spoofing, ping bombing,
smurfs, winnuke, land, teardrop. Promulgation of viruses.
IRC bots such as eggdrop or BitchX. Any activity, whether
or not the intrusion results in the corruption or loss
of data, will be investigated and proper action taken.
The presence of any of these programs, whether or not
run, will result in action against the user including
suspension or termination.
The client is responsible for all activity originating
from the account unless proven to be a victim of outside
hacking or address forgery. The client is responsible
for securing their username/password. The client assumes
responsibility for all material on their site that may
be put on by a third party (such as the usage of Free
For All links pages). Use of Atlanta Virtual's service
requires a certain level of knowledge in the use of Internet
languages, protocols, and software. This level of knowledge
varies depending on the anticipated use and desired content
of the web space by the client. The following examples
are offered: Web Publishing: requires knowledge of HTML,
properly locating and linking documents, FTPing Web contents,
Graphics, text, sound, image mapping, etc. FrontPage web
publishing: knowledge of the FrontPage tools as well as
Telnet and FTP understanding and capability. CGI-Scripts:
requires a knowledge of the UNIX environment, TAR &
GUNZIP commands, Perl, CShell scripts, permissions, etc.
Mail: a use of mail clients to receive and send mail,
etc. The client agrees that he or she has the necessary
knowledge to create and maintain their web space. Client
agrees that it is not the responsibility of Atlanta Virtual
to provide this knowledge or support outside matter specific
to Atlanta Virtual's servers. However, we may help in
specific cases to provide sources of additional instruction
found on the Internet!
Backups. Full backups
are made weekly, and backups of new/changed data made
nightly. No guarantees are made of any kind, either expressed
or implied, as to the integrity of these backups. Backups
are made for server restoration purposes only. It is the
clientsí responsibility to maintain local copies of their
web content any information. If loss of data occurs due
to an error of Atlanta Virtual's, Atlanta Virtual will
attempt to recover the date for no charge to the client.
If data loss occurs due to negligence of client in securing
their account or by an action of the client, Atlanta Virtual
will attempt to recover the data from the most recent
archive for a $50.00 fee.
IP numbers. Atlanta Virtual
maintains control and any ownership of any and all IP
numbers and addresses that may be assigned to the client
and reserves in its sole discretion the right to change
or remove any and all IP numbers and addresses.
Limitation of Liability.
Atlanta Virtual shall not be responsible for any claimed
damages, including incidental and consequential damages,
which may arise from Atlanta Virtualís servers going off-line
or being unavailable for any reason whatsoever. Further,
Atlanta Virtual shall not be responsible for any claimed
damages, including incidental or consequential damages,
resulting from the corruption or deletion of any web site
from one of Atlanta Virtualís servers. All damages shall
be limited to the immediate termination of service.
Atlanta Virtual shall be the sole arbiter
of what is and is not a violation of these acceptable
use policies. Atlanta Virtual reserves the right to terminate
any account at any time and for any reason that causes
harm to any Atlanta Virtual customer's web sites. Atlanta
Virtual reserves the right to delete all content and files
upon termination. By initiating services with Atlanta
Virtual, client agrees that rights and ownership of all
features which are prepaid by Atlanta Virtual on the behalf
of its clients, such as software licenses, domain reservations,
merchant services, security certificates and any other
requested items and/or prepaid services shall remain the
sole property of Atlanta Virtual until such services or
items are "paid-in-full" by client. Atlanta Virtual reserves
the right to reassign ownership of "non-paid" items, licenses,
registrations and services at its sole discretion upon
failure of client to meet payment obligation on such services,
items, registrations or licenses. Atlanta Virtual reserves
the right to withhold any prepaid funds for any site,
service, license, registration or item retained or removed
for violations of these policies. Atlanta Virtual reserves
the right to refuse, cancel, or suspend service at our
Atlanta Virtual reserves the right to change
the Acceptable Use Policy without prior notice or warning.
Non-enforcement of any part of the Acceptable Use Policy
does not constitute consent.
Violations of these Acceptable Uses Policies
should be referred to Contact AV
All complaints will be investigated promptly.